Refund Policy

Refunds

We have a 10 day return policy, starting from the day the item was delivered. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number.

To start a return, please send an email to refunds@coldheartclub.com with the order number in the subject line.

We will notify you once we have received and inspected your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Additionally, we cannot accept returns for payment methods using gift cards.

If approved, the amount will automatically be refunded to your original payment method within 10 business days. Please  allow time for your bank or credit card company to process and post the refund.

 If you have any questions or concerns regarding a refund, please contact us at refunds@coldheartclub.com

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

More Info

You can always contact us for any additional questions by sending an email to; info@coldheartclub.com